Shipping policy

Shipping Policy

We work hard to process and ship orders as quickly as possible for you.

Order Processing Time

All orders are typically processed within 1–3 business days after payment.

During periods of high demand, special promotions & holiday seasons, processing times may take up to 5 business days.

Orders are not processed on the weekends and U.S. holidays.

Shipping & Delivery Timeframes

Once an order has been processed and shipped, delivery times may vary based on the shipping method selected and the destination.

Estimated delivery times to the US:

Standard Shipping: 7-14 business days after shipment.

Shipping times may vary depending on your location, shipping method, and other factors beyond our control.

Shipping Notifications & Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can use this number to track the status of your shipment. Please note that tracking updates may take 24–48 hours to start working.

International Shipping

International shipping times may vary depending on the destination country and any customs procedures that may apply. We are not liable for any customs import charges.

These are estimated times based on current shipping times*

UK, Europe: 7 - 10 business days
Canada: 7 - 14 business days
Australia, New Zealand: 10 - 17 business days

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect addresses may require additional processing time and shipping fees.

Questions & Support

If you have questions or concerns about your order, please contact our customer support team at support@botara.com and we’ll be happy to assist.